A day of leisure and excitement turned into a scene of panic and distress at the renowned Chhatbir Zoo in Mohali, Punjab, when a visitors’ cart overturned, injuring six people. The incident, which occurred on a busy weekend, raised concerns about safety measures within the zoo. Authorities have since launched an investigation to determine the cause of the mishap and ensure the well-being of those affected
The Incident
On a sunny afternoon, families and groups of tourists were enjoying their time at Chhatbir Zoo, one of Punjab’s most famous wildlife parks, when an unexpected accident disrupted the peaceful environment. The battery-operated cart, used for ferrying visitors around the vast expanse of the zoo, suddenly lost balance and toppled over. Witnesses recall hearing a loud crash followed by the distressed cries of those on board.
According to initial reports, the cart was carrying more passengers than its prescribed capacity, which may have contributed to the overturning. Some passengers were thrown off due to the sudden impact, while others sustained injuries as the vehicle collapsed onto one side. Among the injured were both adults and children, all of whom were immediately attended to by on-site medical personnel before being rushed to a nearby hospital for further treatment.
Response and Rescue Efforts
Zoo officials and staff responded promptly to the emergency. The injured individuals received first aid at the zoo’s medical facility before ambulances transported them to the hospital. Local police and emergency services were called to the scene to manage the situation and prevent further chaos among the visitors.
Authorities quickly cordoned off the area where the accident occurred, ensuring that other tourists remained at a safe distance while investigations began. Meanwhile, those who witnessed the accident expressed their shock and concern, with some questioning the overall safety standards maintained for visitor transport services within the zoo premises.

Possible Causes and Investigations
While the exact reason for the accident is yet to be officially determined, preliminary inquiries suggest multiple potential factors. Overloading of the vehicle is considered a prime suspect, as battery-operated carts at the zoo are meant to carry a limited number of passengers. However, some reports indicate that the driver may have lost control while navigating a turn or an uneven patch of the pathway.
Investigators are also examining whether a mechanical failure or inadequate maintenance played a role in the mishap. Maintenance records of the cart, driver credentials, and operational guidelines are being scrutinized to rule out negligence. Officials have assured the public that strict action will be taken against anyone found responsible for safety lapses.
Eyewitness Accounts
Several witnesses provided firsthand accounts of the harrowing experience. One visitor, who was walking nearby when the accident happened, described the moment of impact: “I heard a loud noise and turned around to see the cart on its side. People were screaming, and a few children looked visibly shaken. It was a terrifying sight.”
Another visitor, who had planned to take a ride on the same cart shortly before the accident, expressed their concern: “There was overcrowding. The zoo staff should monitor these carts better to ensure they are not overloaded. Safety should always be the priority.”
Statements from Authorities
Zoo officials have assured visitors that the safety of guests remains their top priority and that they are fully cooperating with the investigation. A senior zoo official stated: “We deeply regret this unfortunate incident. Our thoughts are with the injured, and we are doing everything possible to support them. We will review our safety measures and take corrective actions to prevent such occurrences in the future.”
Local police have also launched a probe into the matter, with initial reports indicating that appropriate legal action will be taken if any negligence is established. A police spokesperson commented: “We are collecting statements from witnesses, staff members, and the injured individuals to piece together the sequence of events. A forensic examination of the cart will also be conducted to identify any mechanical faults.”
Concerns Over Safety Measures at the Zoo
The incident has brought to light concerns over the safety protocols in place at Chhatbir Zoo. The sprawling park, home to various exotic animals, attracts thousands of visitors each week, many of whom rely on battery-operated carts for easy transportation across the premises.
Visitors and experts alike have pointed out the need for more stringent safety regulations regarding these transport vehicles. Regular inspections, driver training programs, and strict enforcement of passenger limits are some of the measures that have been suggested.
Many visitors also believe that better signage and awareness campaigns about safety guidelines could help prevent similar mishaps in the future. “There should be clear instructions for passengers regarding weight limits and safe riding practices,” a frequent visitor noted.
Impact on Visitors and the Zoo’s Reputation
News of the accident spread quickly, causing concern among those planning to visit the zoo in the coming weeks. Some tourists have expressed hesitation about using the battery-operated carts, fearing a recurrence of such an incident. While the zoo remains operational, authorities are taking extra precautions to reassure visitors of their safety.
In the wake of this accident, the reputation of Chhatbir Zoo has come under scrutiny. The zoo, which has long been a favorite destination for families, school excursions, and wildlife enthusiasts, now faces pressure to enhance its safety measures. Experts suggest that a proactive approach, including transparent reporting and preventive steps, could help restore public confidence.